Refund policy

Last Updated: June 13, 2026

At ZESTORA, customer satisfaction is important to us. Due to the nature of our products and fulfillment process, all sales are considered final.

Non-Returnable Products

We do not accept returns or exchanges for:

  • Change of mind
  • Incorrect product selection by the customer
  • Products that have been used, opened, or damaged after delivery
  • Dissatisfaction based on personal preference

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery.

To process your request, please provide:

  • Order number
  • Clear photos of the product
  • Photos of the packaging received

After verification, we may offer a replacement or refund at our sole discretion.

Refunds

Approved refunds will be processed to the original payment method within 5–10 business days after approval.

Shipping charges, if any, are non-refundable.

Order Cancellations

Orders can only be canceled before they are processed or shipped. Once an order has been dispatched, it cannot be cancelled.

Contact Us

For any questions regarding this policy, please contact:

ZESTORA